Refund Policy – Digital Agency

1. General Terms

• Refund requests must be submitted formally through our support channels.
• All refunds will be processed within 90 days from the date of the request.
• Refunds will only be issued through the same payment gateway used for the original transaction. Alternative methods are not accepted.

2. Digital Products

• Once a digital product (e.g., software, templates, licensed content) has been delivered and accepted, no refund requests will be entertained.
• Downloaded or accessed products are considered accepted upon delivery.

3. Remote Staff Services

• Remote staff services are billed either monthly or on a project basis, depending on the agreement.
• Once a task or project has been accepted and commenced, refunds cannot be requested.
• Partial usage of services does not qualify for a refund.

4. Non-Refundable Circumstances

Refunds will not be granted in the following cases:

• Change of mind after purchase or service acceptance.
• Failure to use the product or service within the agreed timeframe.
• Third-party issues (e.g., hosting providers, payment gateway delays) beyond our control.

5. Exceptions

• Refunds may be considered only in cases of duplicate payments or proven technical errors on our side.
• Such exceptions will be reviewed on a case-by-case basis.

6. Governing Terms

• By purchasing our products or services, clients agree to abide by this Refund Policy.
• The agency reserves the right to update or modify these terms at any time, with changes effective immediately upon posting.